Thank you for choosing to be part of our community. We are committed to providing quality services while protecting your personal information and your right to privacy. If you have any questions or concerns about these Terms of Service, or our practices with regards to your personal information, please contact us at admin@wafflesai.com.
These terms and conditions of use apply to both our registered users hereby the "Customer" or "User" and unregistered users hereby the "Visitors." By registering, accessing, logging in, using our services (our website, including related mobile apps, web services, outsourced services, or any content or information provided as part of these services, together, the "Waffles Service," "Service," or "Services") or similar, you agree and are entering into a legally binding agreement with our company. Your agreement with us includes these Terms and Conditions of Use ("Terms of Service"). Please review these Waffles Terms of Service carefully. Once accepted, these Waffles Terms of Service become a binding legal commitment between you and Waffles. If a customer violates any of the terms outlined below, we reserve the right to cancel accounts or bar access to accounts without notice. If you do not agree to these Waffles Terms of Service, you should not accept them, create an account, or use the services as defined.
These Waffles Terms of Service ("Agreement") set forth the terms for your use of the Services and are effective as of the date you accept or otherwise agree to the terms of this Agreement ("Effective Date"). This Agreement is between the applicable Waffles entity identified below ("Waffles") and you or the organization on whose behalf you are accepting or otherwise agreeing to the terms of this Agreement ("You", "Your", "Yours", or "Customer"). By accessing or using the Waffles platform, the customer agrees to be bound by the Terms of Service as outlined below.
Waffles grants the Customer a non-exclusive, non-transferable license to access and use our Services during the term of this Agreement. By agreeing to use our services, you are responsible for all activities conducted under your user logins and for your users' compliance with this Agreement. You acknowledge that Ella and any related materials or documentation are the intellectual property of Waffles. You agree to only use our Service solely for facilitating real-time responses to your clients and automating your inventory management, in compliance with applicable law, and shall not:
The Customer is responsible for maintaining the privacy and security of their accounts. Waffles will not be held liable for any damage or loss that may result from your failure to protect your login information including your password.
Waffles may collect and process certain data, including but not limited to "Service Usage Data," to provide and improve the services. The Customer retains ownership of their data but grants Waffles a limited license to use such data for the purposes of providing and improving Ella. Waffles will take reasonable measures to protect the confidentiality and security of the Customer's data. Please find our detailed Data and Privacy Policy here
All fees shall be stated in US Dollars. Fees start immediately after you make payment and are applicable every 30 days. Waffles will use the prevalent exchange rate for payments that have to be made in any other currency. If you do not pay any Customer Charges in accordance with the applicable payment terms, we reserve the right to, in our sole discretion, suspend your access to the Service and/or cease to allow any Chargeable Event to be conducted by you until further payment is received by us which fully covers any unpaid Charges. You are responsible for the payment of all bank and finance charges. Please ensure that the amount received on our bank account, after deductions, corresponds to the full amount you owe us. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Waffles shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of Ella. Waffles makes no warranties or representations regarding the accuracy, reliability, or completeness of Ella or any information provided through the platform.
Either party may terminate this Agreement upon written notice to the other party. Upon termination, the Customer's access will immediately be discontinued, and any outstanding fees shall become due and payable.
Waffles reserves the right to modify or update these terms and conditions at any time. The Customer will be notified of any changes, and continued use of Ella constitutes acceptance of the modified terms.
Neither party will be liable for any delay in the performance of or any failure to perform any of its obligations under this Agreement that is caused by any event which is beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of necessary telecommunications, data communications and/or computer services, power supply failures or shortages, acts or omissions of third parties (including, but not limited to, Network Operators), acts of government or Regulators, or telecommunications network congestion.